Operations Performance Auditing
IRT works with amusement facilities to audit ride operations performance to identify potential strengths and weaknesses with respect to safe ride operating fundamentals. Performance audits are unannounced so that IRT can capture as close to a real-world snapshot of operator performance as is possible. Following each on- site performance audit, IRT meets with park management to communicate audit results and make recommendations for improved performance. IRT also prepares and submits a written audit report containing all scored audit criteria and narrative summary of audit results and recommended corrective actions.
Operational Performance Criteria
Rider & Guest Safety
- Rider screening procedures (loose articles, height / weight requirements, guests with disabilities)
- Restraint verification
- Rider Warnings
- Ride area security (fencing and gate security; restricted area signage; pre-start security assessment)
Operator Performance & Environment
- Operator communication (hand signals, dispatch notification)
- Operator attention (including attention during the ride cycle and attention to appropriate area of responsibilities)
- Operator appearance (including uniform and posture)
- Guest communication (including appropriate interaction with guests during ride cycle)
- Loading and unloading efficiency
- Area cleanliness (including control booth and ride platform cleanliness)
What a Ride Operations Performance Audit Includes
- Ride Operations performance observation (includes videotaped ride operator performance and additional, unrecorded, observed cycles - where permitted)
- Audit includes representative sampling of rides within the facility to include a mix of high thrill, flat, circular, and children’s rides.
- All video recordings, narrative audit report, and audit assessment spreadsheets provided to park management at the conclusion of each audit
- Exit meeting typically within 24 hours of completion of in-park audit with park Operations Management to discuss audit results, review selected audit video, discuss any trends that may arise over time, and discuss recommended corrective actions and potential strategies for implementation.