ADA FAQ Training
ADA FAQ is the amusement industry’s first ever ADA training program geared specifically toward front line operations employees. ADA FAQ is a comprehensive and flexible training program designed specifically to instill basic knowledge of the ADA necessary to guide front line employees through their daily interactions with guests with disabilities.
ADA FAQ Training is Comprised of Three Components:
ADA FAQ Training Handbook
ADA FAQ Video Series
ADA FAQ Online Testing
The ADA FAQ Training Handbook
This manual teaches operators the fundamentals of ADA compliance without delving into incomprehensible legalese. Not only does it explain the legal requirements that arise in a given situation, it provides “Practical Pointers” to guide employees to a compliant solution, including suggested scripts, verbiage, and practical considerations for dealing with particularly tricky issues in the park. General Topics covered in the ADA FAQ training handbook include:
- ADA Basics
- Guest Service
- Wheelchairs and Mobility Devices
- Ride Access
- Waterpark Attractions
- Service Animals
- Guests with Cognitive Disabilities
- Food & Beverage
The ADA FAQ Video Series
A set of seven streaming videos designed to seamlessly integrate with and complement the ADA FAQ training handbook. The ADA FAQ video series includes:
- A one-hour summary of the ADA including ADA Basics, the intersection between guest service and the ADA, ride access issues (including compliant evaluation of guests with disabilities), service animals, and cognitive disabilities.
- A 20-minute ADA FAQ video addressing waterpark attractions.
- Individual modules for ADA Basics, Guest Service, Ride Access, Service Animals, and Cognitive Disabilities, ranging from 4 minutes to 20 minutes each. Modules are ideal for targeted mid-season follow-up training or customized training for various operating departments.
ADA FAQ Online Testing
ADA FAQ Online Testing is provided on each topic covered in the ADA FAQ Training Handbook and Video Series. Testing is provided by topic, allowing facilities to tailor testing to the precise training provided to employees.